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BRADFORD VOLVO CAR TYRESCLIVE BROOK
BRADFORD VOLVO CAR TYRESCLIVE BROOK
BRADFORD
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Wheel Alignment
Great service, did everything that was promised to budget and to time. Many thanks.
F
If you own a Volvo avoid Clive Brook Bradford at all costs. I drive a 2018 Volvo XC90, which having moved from driving Audi's I had great hope for up until I took the car into noted dealer for a service and emissions problem. From dropping the car off the service was dreadful with the service desk person rude and completely unhelpful. However the worst part is I reported an emission issue with the car (emission light showing), which I was told was a pipe coming off the turbo and had been repaired. Drove the car away, parked it and then came back to it later, the emissions light came on again. Took the car in for second time, told again it had been repaired, however there was a dreadful smell of emissions coming into the cabin of the car. In the end I rung Volvo On Call, who sent out a generic breakdown person who confirmed the car could not be driven. It was taken to Clive Brook Bradford (on a weekend). I had no call to tell me what was being done, whether I needed a car, etc. Called Monday evening left a message saying, 'your cars ready'. I went to pick the car up on Wed morning, again completely incompetent service desk, I was told, 'the person who organised it isn't in, I can't tell you what's been done...', apparently I was going to get a call, still waiting for the call. The keys where given to myself and I went to the car, it was blocked in from all sides, hadn't been cleaned and I was left to ask for the cars to be moved. To date I've had no call to apologies for the faulty repairs that led to emissions coming into the car, nor a call to explain what happened. The whole experience has been dreadful and sadly let's down Volvo, who have a good car in the XC90.
F
Just want to say a big thank you to Mr malcom hart for his honest advice, he is very professional and knowledgeable, he is a credit to Volvo. I would also like to say thank you to the lady at the reception who was very welcoming and polite,unfortunately I dont know her name. Would recommend Clive Brook Volvo to anyone I know , as a 5 star dealership.
F
Excellent service from an honest, helpful company. Agreeable pleasant staff, all of whom did all they could to make buying the car a very rewarding experience
F
Excellent service. Top drawer professional team. All in all excellent and would definitely recommend to my friends and family. First class.
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